Wadhwani said that shopping convenience has been overtaken by value, as the number of shopping trips taken in search of value was up by six percent in 2009. Hand he predicts a similar increase in 2010.
As further evidence of that, Dr. Wadhwani says IRI data shows the number of stores visited per month has nearly doubled in the past year, as consumers go to multiple stores to shop for the best bargains at each.
Additionally, the percentage of shoppers making lists has grown from 50 percent to 83 percent over the past year, as they attempt to control spending more effectively.
Dr. Wadhwani says the consumer goods companies need to consider that there is a new "first moment of truth" that isn’t at the store shelf but rather in the home, where shopping lists are made.
He adds that these value trends are going to force manufacturers to rethink how they segment consumers and market to them. For example, it might be time to change from thinking about their “share of wallet” to “share of occasion," such as sports weekends, holidays, days of the week, etc. He also advocates strategic segmentation of consumers based on health stage, life stage, etc., according to the RetailWire report.
At the end of the day, these trends are likely to put even more pressure, if that’s possible, on consumer goods manufacturers to reduce supply chain costs.
As just one example, after executing a significant supply chain network transformation over the past few years to reduce costs, consumer packaged goods giant Kimberly-Clark announced last week it planned to save an additional $400-500 million in costs over the next three years through the continued rollout of lean manufacturing and supply chain practices and from the formation of a global procurement organization.
It is likely also to put even more focus on synchronizing trade promotions with supply chain execution, as shoppers are looking harder than in decades to find the best bargains.
Demand patterns may also change, with bargain-hungry consumers loading up on deeply discounted sale items, as a variety of consumer web sites have been advocating they should do.
These market changes and supply chain challenges will require manufacturers to really step up to new levels of performance and integration of planning and execution, says Danny Halim, vice president, industry strategies, at JDA Software.
“Manufacturers that leverage consumer insights to develop a more precise assortment for the right store at the right time, as well as the correct shelf placement and quantity will differentiate their products and emphasize value in comparison to other brands,” Halim told SCDigest. "Extending consumer insight from the shelf to logistics and manufacturing will help the manufacturer respond faster to changing consumer buying behavior. As a result, the company will also be able to better optimize the end-to-end supply chain to further reduce working capital and operational costs,” he added.
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