Because you can now take voice technology and easily connect any worker to any business process, your future is full of new possibilities to create bottom line savings for your enterprise. The cost of enabling a worker to utilize voice recognition to complete their daily tasks has decreased by over 50% and continues to be driven down by new advancements in software technology and the commoditization of hardware devices that now offer the capabilities of a desktop computer in the palm of your hand. Your workers are connected to the world through their phone. Now they can be connected to your enterprise systems in real-time to help drive even greater efficiency. In the same effort it takes to create a flow chart you can voice enable any workflow. Why manage a bay of phones and batteries and chargers in your business? Now your employees can download an application or dial a phone number on their own phone and immediately perform their job. Job requirements come in many forms, creating a partnership with your employees is bringing the enterprise together for the future.
Voice technology is going to continue to develop and mature at break-neck speed. Today’s Text-to-Speech and Recognition tools that are free for any iPhone or Android phone are hundreds of times better then the most costly licenses even five years ago. Innovation will continue. Developing solutions that harness and leverage that technology will deliver greater value to you at a lower total cost of ownership because you don’t have to pay for the technology to be built from the ground-up. Pay for the value you receive from voice recognition when you use it. Does this new generation of solutions work? Just ask the thousands of users out there in the warehouse or in the field every day. The new generation looks at using voice over a gateway, like dial tone, in conjunction with RF, RFID, video, photography, and other peripheral applications that can turn the every worker into a knowledge expert and real-time point of contact to what’s happening in your enterprise at any point in time. And no longer are you confined to using a single device; choose the device that best fits the application and best fits your business.
The future of voice is going to enable you to utilize it where and when it makes sense for you and your enterprise. Start where you can find the greatest ROI to drive your savings; but you don’t have to stop there anymore simply because the solutions of the past proved to be too costly and inflexible. Find the solution that has been there and can show you exactly how far you can take voice. Push the envelope, with mobile workers that are “live and on-line”; manage without the desktop; remove the interference; put your people inside your processes. Your vision and drive is why your company values your contribution; don’t let your choices keep you from reaching for that vision.
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