Retail chargebacks to vendors, also called deducations, are not without their controversy, as for some such financial penalties for logistics execution issues - from labeling to late deliveries  - can be quite costly.

What are some key trends in this area? Attain Consulting Group is out with its latest study from a manufacturer or vendor perspective, based on respnses from some 200 retail suppliers, following up on the previous study released in 2015.

Jessica Butler, a principal at Attain Consulting, discusses highlights of the 2018 report in this fast-paced interview with SCDigest editor Dan Gilmore. What percent of sales do chargebacks represent? What percent of deductions to vendors believe are invalid? Are chargebacks really a profit center for retailers?

You can request a full electronic copy of the study here.

We cover all this and more in the short video below, an excerpt from our weekly Supply Chain Video News broadcast with CSCMP.